Business Phone and Internet Packages: Compare Costs

Reviewed: 16 September 2026

A business phone and internet package usually combines a broadband connection with a calling service. It may also include mobile SIMs or equipment. Ask exactly which services are included and compare the total contract cost with buying them separately. A bundle is not automatically cheaper.

This guide helps you compare packages for an office, shop or small team. For staff mobile SIMs and handsets, start with our SME phone package guide.

What does your business need to connect?

Requirement	Service to ask about	What the quote should specify
Internet at a fixed workplace	Business broadband	Address availability, expected speeds, upload speed and support
A business number for incoming and outgoing calls	A digital phone or VoIP service	Number of users, call allowances and equipment
Work calls away from the office	A compatible phone app or mobile service	Licence costs, devices and connection requirements
Connectivity if the main line fails	A backup connection and power plan	How failover works and what it can keep running
Mobile phones for the team	Business mobile SIMs or handset contracts	Per-line price, allowances and separate contract terms

Broadband access alone does not necessarily include a business phone number or a calling package. Equally, a phone licence may require you to provide a suitable internet connection.

How to compare broadband and phone quotes

Begin with the premises address and the number of people working at the same time. Describe video calls, cloud software, large uploads and other tasks that matter. Then list how many staff need to make calls, whether they need desk phones and which numbers you want to retain.

Ask for a written breakdown of:

The broadband connection, router, installation and any activation charges.
Calling licences, handsets, call allowances and out-of-bundle rates.
Number transfer charges and the proposed transfer sequence.
Backup connectivity, power equipment and optional support.
Minimum terms, scheduled price changes and renewal dates for every service.
Cancellation charges on the new package and any existing commitments.

A single supplier does not necessarily mean one contract, one renewal date or one support team. Confirm who deals with broadband faults, phone faults and account questions.

Calculate the full cost of a bundle

Compare both proposals over the same period and on the same VAT basis. If one service has a longer commitment, include the remaining payments in your decision.

Comparison total = monthly service charges across the term + setup + equipment + expected usage extras + switching costs.

For illustration, a constant £60 monthly package over 24 months costs £1,440 before setup, VAT and extras. Separate services at a combined £55 per month cost £1,320 over that period. The £120 difference could change once installation, equipment or price increases are included. These are worked examples, not current offers.

Compare the specification as well as the total. A package with additional licences or a different service level is not directly comparable with a bare broadband connection.

Digital phone lines and the January 2027 change

Openreach says traditional phone lines need to move to digital services by 31 January 2027. If you still use an analogue line or ISDN, ask your existing provider how this affects the services at your premises.

Check alarms, entry systems, payment equipment and any other devices connected to the old line with their suppliers. Digital calling relies on broadband and power, so discuss backup if losing calls would interrupt your business. Moving the phone service does not by itself mean that full fibre is available at your address.

Can a mobile broadband connection replace a fixed line?

It can be an option to investigate, but first test reception and performance at the actual premises. Check upload performance, data conditions, router placement and whether your phone system and other equipment work with the proposed connection.

If you need continuity during a fault, compare a primary connection with a separate backup rather than assuming one mobile router solves every outage. The right choice depends on the site's requirements and tested performance.

Plan the switch before cancelling anything

Give the receiving provider the numbers you want to retain and the details of all existing services. Ask for the installation and number transfer plan, any likely interruption, and a fallback contact method.

Do not cancel an existing number or broadband service until the providers have confirmed the correct transfer sequence. Keep the written order and check the first bills against it.

Frequently asked questions

Are business phone and internet packages cheaper than separate services?

Sometimes, but compare itemised quotes over the full commitment. Setup, equipment, call extras and price changes can outweigh a headline discount.

Does business broadband include a phone line?

Not necessarily. Check whether the order includes a digital calling service, a number, call allowances and any required handsets or licences.

Can I keep my business landline number?

Ask the new provider to confirm that the specific number can be transferred and how the change will be carried out. Get this confirmed before cancelling the existing service.

Will digital phones work during a power cut?

They depend on power and connectivity. Ask which backup arrangements are available and which parts of your setup they support, including the router, phone equipment and internet connection.

How long is the contract?

Use the written quote for each component. Contracts arranged through this site have a minimum term of 24 months; broadband, calling and mobile services can still have different renewal dates.